Melbourne Airport handles over 37 million passengers a year across four terminals, and knowing where to meet your pre-booked chauffeur makes a genuine difference to how smooth your arrival feels. Here's what to expect.
Terminal 1 handles Qantas domestic flights. Terminal 2 is for all international arrivals. Terminal 3 is Virgin Australia domestic. Terminal 4 covers Jetstar, Rex and Link Airways domestic services. Knowing your terminal in advance helps your chauffeur plan the meeting point precisely.
From 6 October 2026, Melbourne Airport is moving public pickup for Terminals 1, 2 and 3 from the ground-level forecourt up to Level 2 of a new T123 Transport Hub. Terminal 4 pickup remains on Level 1 of its own Transport Hub. If you've flown through Melbourne before this date, the layout will look different on your next trip - our chauffeurs stay current with these changes so you don't have to.
When you provide your flight number at booking, we track it in real time. If your flight is delayed, your chauffeur's arrival adjusts automatically at no extra charge - genuinely useful for international arrivals, where customs and baggage claim can easily add 45-60 minutes beyond the scheduled landing time.
Melbourne Airport's taxi ranks can see queue waits exceeding 20-30 minutes during peak arrival banks (roughly 6-9pm), plus a $3.40 airport surcharge and metered fares that vary trip to trip. A pre-booked chauffeur means a fixed price agreed before you land, and your driver waiting for you rather than the other way around.
Before you fly, we confirm your booking by email and ask for your flight number. After you land, we track the flight and your chauffeur moves to the terminal.
For all arrivals, your chauffeur waits in the arrivals hall holding a name board once you clear customs and baggage. Your chauffeur loads your bags and drives you to your destination.
If your flight is delayed or you are held up at customs, call or message 0432 433 438 and we will adjust. Fixed fares include GST and tolls on standard routes.